FAQ
Frequently Asked Questions
Get the answers to your most common queries regarding our companies and services to get a smooth start.
The minimum order quantities for each product differ and are contingent upon the level of customisation you want for your product. Your inquiries regarding minimum order amounts can be addressed by a member of our team; yet, you’ll discover that minimum orders are typically low because one of our main goals is to make branded packaging available to all brands, regardless of size.
- Our in-house graphics team will get in contact with you to customize your product after you have had a conversation with a member of our sales team and are satisfied with the products you have chosen.
- You are allowed to make changes to a product twice. After the design process is complete, you will receive a 3D rendered representation of the product, or if your order volume is large, a physical printed sample of the product. (Printed physical samples can only be obtained for the FBB product range.)
If this is the case, don’t worry; we can assist you. When buying your products, you’ll also have the option of sharing a few brand assets like your logo(s), key color(s) and social media handle(s). Once you’ve completed your purchase, one of our design teams will be in touch and will help design the perfect packaging to meet your needs.
We offer regular production samples so you can feel and examine the quality of our product, material, and printing. If the volume is sufficient, we are able to provide customised samples according to your unique designs.
We do not believe in hidden costs. Our pricing is completely transparent and includes design and shipping charges (except VAT); tooling costs will be separate, and you will be notified of these before committing.
While we are confident that you will be completely delighted with your order, if you change your mind, there is a brief window of time between making your order and approving artwork during which we can work together to halt the order. Please be aware that once the artwork has been approved, we will be unable to handle a refund because the packaging will be in production and print will be ongoing.
Materials & Sustainability
We source all of our items sustainably. To maintain the sustainability of our products, we only utilise recyclable or biodegradable materials and provide consumers with FSC and PEFC certified paper options.
All information about recyclability and biodegradability/composability may be found on the product page.
Can I change the material of a product?
In our factory in Turkey and partner manufacturers within Turkey and Europe.
The Design Process
Please upload your design template in either AI or PDF file format when placing an order, if you are not sure our graphics team will be on hand to help.
Yes, you should talk to your sales consultant; they should have some templates you can use.
Yes, we will give you a PDF proof for your approval before the order goes to print.
Pricing & Ordering
Here are some things to think about:
- Product dimensions and style
- Quantity (the savings on unit costs increase with quantity)
- Materials
- Print options (color coverage, number of colours)
Does your pricing include VAT?
Bank Transfer
An email confirming your order along with a proforma invoice will be sent to you.
Depending on you credit score provided by credit safe we may be able to offer credit terms, however with bespoke packaging there will be a deposit required.
The member of our sales team who will walk you through the process will take your order.
Indeed, we are able to support many more items. You can find case studies of our work on our website. We are able to create completely customized items for your unique requirements.
We offer full packaging support and distribution packages — please speak to a member of our team to see if we can support your needs.
Customer Service
You can get in touch in a few ways — through WhatsApp chat button on our website, our Contact Us form or by emailing info@greenapackaging.com
You can adjust your purchase or design until you receive artwork proofs. Once you have approved the artwork proofs, no additional charges to your order or design can be made.
Our normal customer service hours are between 9am and 5pm, Monday to Friday. We understand that this may work for you, therefore we make sure that someone is always available to respond quickly. We aim to respond to all inquiries within 24 hours.
Shipping & Returns
Lead times and delivery dates vary product-to-product, in general our lead times are between 6-10 weeks depending on the product.
Not all products will arrive at the same time; however, if you, the customer, prefer to receive everything at once, we can store all products in our UK warehouse and send them all at once.
You can return your items if they are damaged or incorrectly printed. We can’t accept refunds due to changes in circumstances or if the products are no longer required. If your items are damaged or incorrectly printed, please contact us directly at info@greenapackaging.com